I thought they would bring another plane in for us, but they never did. After 8 hours of waiting, we decided to cancel our trip and go home. Pros: "The cinnamon cookies, the in-flight movie selection, and the helpful flight crew helped make this flight not as bad as it could have been.
Even with headphones on, this child's crying persisted to pierce the ears of every passenger within 5 rows of it. Cons: "Boarding was ok however person sitting next to me, her seat was double booked. Luckily the other person also got Comfort seat. LAX is never simple! Comfort on aircraft today is never comfortable unless you pay the extreme pricing of premium seating.
Cons: "Just seemed chaotic. Plane super late departing. Baggage pick up was a nightmare. Cons: "The plane was ancient. Cabin was freezing, seats were rocks. Using an old short-haul CRJ for a 3. Pros: "The flights seemed to go fast once we were in the air and it was nice the pilot was trying to get us there earlier because we had taken off late.
After we boarded the plane we were told that no drink, snacks or food would be offered. The attendant shut off the lights as soon as we got in the air and kept it dark in the cabin until 10 minutes before we landed. She never came around to check on us once or ask if we needed anything. I was so thirsty when we landed. I have decided that I will either go back to United Airlines or check out the 1st class options at American Airlines better next time. This might not have been their fault, I'm not sure what it was, but the flight was late landing and we took off an hour late as well which really put me behind schedule.
Pros: "The seat next to me was empty" Cons: "I downloaded the app and followed the directions to watch a movie but when I got on board I host the connection and not get back in.
It would not allow me to download anything". Cons: "No social distancing due to all of the seats being booked. My significant other was moved from her seat to another one across from me which was unfortunate. Cons: "Sat on the runway for over an hour. Lack of communication and lies.. Pros: "Very timely and efficient" Cons: "Seats are really small". Cons: "The plane was cold. The entertainment was mediocure. The staff was telling the people to get in their seats quickly as they had missed their scheduled time for take off.
Yet, they 1st said we would board a little late because og clearing out the previous flight. And, no one could get carry-ons above their own seats and had to go back to then come forward. The attendants should monitor better what is brought onboard. I thought they were rude. And it took almost an hr to get our luggage at the carosel. Pros: "Kind staff. Also, sat beside a man who was far too large to be in a single seat with hygiene issues he clearly was unaware of.
Made the 3 hr flight very uncomfortable. Pros: "I was on time" Cons: "Compensation for your mistakes". Pros: "I could be rebooked on my initial flight and I arrived early in San Diego. It took ages to get out. I understand the situation, however. Flight on American Airlines to Narita was cramped. Hopefully, I'll never have to fly American Airlines again. Pros: "Flight kept being pushed back multiple times. Then after boarding and waiting to take off, the pilot tells us a light came on the "dash" and he has to have maintenance come to check it.
That takes another 30 plus minutes. Not a good start to the morning. Pros: "Not much" Cons: "Passengers brought hot food on board at Dallas.
McDonalds and KFC odours were overwhelming for first 30 minutes. Pros: "Direct flight from desired origin to destination Boarding by zones" Cons: "Uncomfortable, small, seat space with inadequate legroom. Lack of personal entertainment options. Paid extra for earlier boarding group which only benefited me by about 5 people. Lack of complimentary food options. Pay for everything ". Pros: "Was impressed with the legroom, and complimentary in-flight entertainment.
I am a big dude 6'4" - lbs , and I found it enjoyable to have room for my knees I feel like there are a number of airlines where my knees are in the seat in front of me. The crew were very pleasant; they worked to move the people in my row so I wouldn't have to be squished between another guy also a big dude.
I would love some complimentary fruit options. Pros: "Love the entertainment system, watched a movie and was able to charge my phone too" Cons: "Gate the boarding process but that's about it". Cons: "I've flown a lot, and I really couldn't believe how rude the flight attendants were on this flight. They seemed very inconvenienced by their job. I gave a snack pack back to a FA bc of my allergies and she snatched it out of my hand while walking by me without even looking at me It was unbelievable how rude they were.
Pros: "Cabin baggage allowance. That incurs charges for those that are not US card holders! And extortionate prices. Great if the wifi works - it didn't. Neither on the outward or return journeys. So I quickly say we do not need 3 people to tell us 1 thing and especially yelling at us like we were kids or criminals because it felt like we must have broke the law the way they treated us!
That experience was horrible and ruined my liking for AA". Pros: "Tons of entertainment options, friendly crew, flight was on time" Cons: "My seat was not clean". Pros: "plane had lots of leg room- movies were free" Cons: "bought ticket online for an Alaska Airlines flight 3 weeks prior to flight online, picked seat, too.
I was the last person to board the flight- no seat choice!! Absolute bullshit when I pay for ticket and pick seat 3 weeks prior- on June 6. Didn't even know if I was going to get on flight until last minute. Cons: "We missed our connection because of American Airlines incompetence. That being said the flight itself was ok. Pros: "I was in a seat in coach that was appalling.
I am only 5' 8" but could not cross my legs. I will avoid flying in a BA in future. Even Business is awful on those jets. I flew in Business once, and thought the head to tail layout was the worst I have experienced. I pulled down the joint divider and thought the person in the next bed was dead, he was lying there with his arms crossed over his chest!
It's time to update the 's or retire them. Pros: "The professionalism of the pilots in handling the extremely rough weather during the flight" Cons: "The meal of a turkey sandwich on dry bread was forgettable. They are co - shared with Qantas and could learn a lot about providing a decent meal on a long expensive flight".
Almost 2hrs". Pros: "My husband and I were traveling together to Dallas, and we were unable to sit together-The ticketing agent was very rude when we asked if she could find us seats that were together. She said, "We could ask someone on the flight to switch with us".
We have had this same situation on other airlines, and they were very accommodating to our needs. Pros: "The staff were professional about the situation. Flight attendants were nice, courteous and the complimentary drinks were good. It was a good flight despite all the changes So overall, it was switching back and forth then changed the time from to now a departure.
Pros: "Nothing at all. Standing in line 5 hours later still waiting for vouchers. My bags already went to san diego. Customer service has been confrontational. Terrible all the way around.
Then the gate changed twice which made us run all over DFW airport. Finally made it to the right terminal and had to stand in the longest line. Made it to the front of the line 2 minutes after take off. They rebooked us a flight that day in Austin, 3 hours away. Rented an absurdly expensive one way car, took another shuttle to BFE at Austin airport. Made it to the ticket counter with 50 minutes to spare but Frontier stops ticketing and checking bags 1 hot before flight?!?!
Never flying frontier again". Pros: "Seats were fine as they were basic accommodations. Having a 3 and 5 year old in tow is already a bit tough but there were no gate agents there to update us, and no one to offer exactly how long the flight would be delayed.
All they could offer was they had to do some specialty cleaning since the plane arrived from Mexico. We were delayed 90 mins for a 45 mins flight. Then the already beleaguered passengers were restless and started arguing at the back of the plane about deplaning etiquette which I guess should go out the window when flying a budget airline? All in all a pretty poor experience". Cons: "Not charging so much for water. Pros: "Good flight attendants and pilot.
Ground crew was not good. Flight took almost as long as driving my car. Pros: "The price was excellent. The crew was fairly friendly. And it was on time" Cons: "More comfortable seats, reclining seats, visual entertainment no matter how short the flight is a nice addition. Pros: "crew was nice but minimal" Cons: "frontier charges for a carry on, small pack pack included. No entertainment or wifi offered. Pros: "Fast boarding" Cons: "Not such a long delay, but I understand due to the conditions".
During this flight there was also a lot of confusion and poor communication for boarding for myself and other passengers. Pros: "Very comfy. Got in early. No in-flight service". Pros: "The crew called out beautiful sights as we passed over them.
The flight attendants were sweet" Cons: "Would have been nice to have some entertainment". Pros: "Flight was on time and the aircraft was clean. I felt like I was on public transportation with absolutely no legroom. They have designed the new plastic seats to be as thin as possible with a tiny 6" flap -not even a tray that can hold a drink.
Every single person I spoke with was insulting to me, repeated information they already gave me and showed no sympathy whatsoever. They cost me money, they cost me a day of work and no one even seemed to care but every single agent did find something different about me to blame. What an embarrassment. When I did they said I had to use the website. I arrived in plenty of time to board there was a 4 minute security line but they would not check me in and told me to call a number and they made no offer to help me and told me I should have chexked in online.
I called the number and they gave me. I was on hold till I missed the flight. The agent told me the people at the counter could help me. I aksed for a supervisor. After arguing for an hour i finally got the supervisor to refund my money but I still had to buy another ticket on another airline to get there.
I will never fly frontier again ever. Pros: "Overall I liked the price. Never had any problems with Feontier before so that is why I booked it. We wound up being right on time when we landed in Dallas. Wasn't really sure the purpose of the confusion.
Pros: "Baggage made it with flt. On-line check-in was easy. Virtual requirement to pay upgrade fee for seating - only a handful of seats in entire plane were available without upgrade fee. Even highest level upgrade seats were cramped - had more leg room on economy seats on Alaska flt on in-bound flt. Plane was 4 hours late in departing. While pilots seemed friendly, of two stewards, one was downright unpleasant and unhelpful, the other seemed pleasant but was more interested in reading his fashion magazine than providing service to passengers.
Will not be flying Frontier again. Cons: "Spend the extra money to get treated like a human. The savings aren't even that great after they nickel and dime you for literally everything. You save pennies to have the worst flying experience of your life. Pros: "Good piloting, nice landings despite turbulence, low clouds and wind. A couple crew members were nice, but the rude ones I interacted with ruined the experience.
Also, not the employees fault, but they pitch you their crappy credit card for 10 mins then stuff brochures for it in your face. I'm already stuck on a plane in a cramped space next to someone who smells bad, I don't need advertisements that I literally cannot escape added on top of that.
Their app is okay, but their website is awful. They nickel and dime left and right. Finally their seats are too short! I'm 6'2" and if I sit up straight and lean back, my head is over the top of the seat.
Pros: "the direct flight. Pros: "The crew had a smile and were friendly. I get that. But I add a bag to my flight and my ticket is now what it would have cost to fly Southwest.
My knees touched the seat in front of me the whole flight. And the seats don't recline. To make everything just perfect, they lost my luggage on the flight home, and the lady who worked with Frontier who took all 15? I've never had a lost bag while flying with others, so that's what I will do from now on. Pros: "Friendly crew" Cons: "I have to pay for water.
What if you're I a rush and can't find a water fountain between flights? No reclining seats, wasn't aware. Pros: "I will only fly Frontier if the cost is way lower than other flights.
The seating is so uncomfortable and they charge for literally everything. I'm surprised there is not "breathing air" fee. Although the round-trip nonstop flight to SD from Orlando was only per person. I paid 89 each way for bags and seating. Still at round-trip nonstop, it's a great deal. The flight left on time and we had no issues in the air. I wish I could get more comfort and complimentary drinks and snacks along with TV options during the flight for this price, but you can't have your cake and eat it too.
Overall the savings is undeniable. Less than four months out before they released and the prices were doubled. My son travels alone a lot. He is When he flies alone we always use Southwest no matter the cost bc they do not charge extra for any minor over 12 traveling alone and they take great care of the kids in air.
No to mention the flights are nonstop, they offer free drinks and snacks, and of course, baggage is free. I had a 10 month old on my lap for five hours. I was unable to recline. They force you to check in online or they will charge you more money at the gate.
They will charge you for everything under the sun. So glad they don't charge for in lap infants yet or a personal bag. Maybe it is just a matter of time.
One airline I flew.. Maybe Frontier or Alaska? Watch movies or shows during the flight. Frontier could take a hint and start this practice. Cons: "I paid for the upgrades first row seat. There was no padding, I could feel the metal seat on my back and bottom.
Very uncomfortable! Seats do not recline. No entertainment. I didn't buy any food, but they do give free water. I used to like Frontier, but would not use them again: Maybe for a one hour flight, but it's not so cheap and uncomfortable even in the nice seats! Cons: "My husband is a active duty military personnel, his orders had changed last minute, we sent military orders and leave sheet, to Frontier Airline HQ.
It all started with the papers sent wasn't enough information, the military orders were sent, and again, these were denied because it wasnt a pdf document.
I feel like we were fooled by this company, so we couldn't change the flight and waste our money and time on them. Pros: "Zero" Cons: "The seats didn't recline, there was no wifi and when I asked for a sip of water, to take a pill, I was informed I would have to buy water if I wanted anymore than a sip.
About half way through my trip 9 pm- am a flight attendant snapped on my over head light and accused me of using my ecig and demanded I give it to him. As I handed it to him I explained I was not using it and deployed the button to show him it wasn't even on.
He then "confiscated" it. About two minutes later he returned it to me and told me not to use it again or I could be jailed. After I got off my flight I found a Frontier Airline supervisor and told her what happened. Kim took the tag off my bag for flight info and told me a report would be filed and I would here from the airline in hours.
Three days passed and I finally called them just to find out that there was never a report submitted for me. Poor customer service! Cons: "The 4pm flight was delayed about an hour, so I went and grabbed a beer to wait it out. I got back to the gate right as they were announcing final boarding.
Even though I was one of the last passengers to board, I wasn't worried because I had reserved my seat way ahead of time always go for the window , and had made it before the doors closed. As soon as I got on, the flight attendants rudely told me the plane was full as if I wasn't supposed to be getting on.
I showed them my ticket, and they changed their tone a little, then went to check my seat. Apparently it was somehow double booked, and there was no other seat available or so they told me. They then told me "we can maybe get you on the pm flight, go to customer service" original flight was 4pm. Waited in the customer service line for about an hour, finally got to the front and was able to get a seat on the pm flight. Customer service rep snidely told me "don't be late this time" as if my waiting until final boarding justified the fact that they had given my seat away.
That flight was then delayed until 11pm. I didn't land back home until around 2am, and had work the next day at 8am. I was never compensated whatsoever for the whole ordeal, nor was I even treated politely - the entire time, they tried to make me feel as if I was in the wrong. I used to love Frontier, I'm from Denver and have used them almost every time I've gone back to visit there.
The new management brought along with it bush league baggage policies, nickel and diming around every corner, and some of the worst customer service I could imagine. Such a shame. Pros: "the only thing I liked was the flight attendants, other than that my flight experience was awful.
Cons: "I've only experienced a lower-frills airline in Russia. Pay extra for soda, crackers. Thin padding on seats. Stewardess had "exciting news" for us all, proceeded to try and sell us a credit card for 7 minutes. Never again, obvo. Pros: "Nothing" Cons: "I shouldn't have to choose to sit in the exit row in order to get enough legroom to fit comfortably in a flight where I'm not going to get food, peanuts, or a seat that reclines.
Every leg of my trip was this way. On my way out I flew a red-eye and planned to sleep because I had business to deal with once I landed. Without legroom or being able to recline I was too uncomfortable to get any sleep. I also had to pay for carry-on AND check baggage? Is a person not supposed to bring anything with them when they fly? Lastly, if I wanted to sit anywhere comfortable or in a reclining seat I again have to pay to upgrade? This fact was unknown to me until the online check in process.
Overall, I'm very dissatisfied with my experience. This is America, we expect comfort. At least give us wifi. My experience with Frontier has made up my mind about paying more to get treated the way I deserve, not as if I was flying in a C Cargo plane.
Pros: "I didn't like anything. Nothing was handled well. They didn't communicate the initial delay until 10 minutes after we were supposed to board.
The gate attendants were not knowledgable. We were supposed to board 4 hours later and didn't make it on the plane till 5 hours later. Then they forgot to get gas so we were stuck on the plane for another 45 minutes.
Flight attendants didn't offer food or drink and kept saying everything was for an additional fee. Nothing was provided. I will never fly with frontier again and am seriously concerned about my return flight. Cons: "We were delayed 3 and a half hours because of a water leak. Shouldn't that have been checked the plane the night before since we were the first flight out? Since we were delayed, they decided to give us breakfast vouchers very nice but they gave it to some people then not to others.
When they finally decided to give them to the rest of us, we had 30 minutes before we had to board again! We could have been doing that with the 3 whole hours we had! I won't be flying frontier again, that's for sure! Pros: "Nothing" Cons: "They overbooked the flight so we're offering people travel credit to fly the next day.
Flight attendants didn't do anything, no water on the flight". Pros: "The cost seemed to be good up front, but If you are traveling with someone and want seats next to each other, you have to pay an extra fee. Also, the airline only allows you to have a personal bag a purse, laptop bag for free, but they charge you for a carry-on. The return flight was delayed multiple times with no explanation as to why.
Frontier was the only airline with delays, so it wasn't the weather. The seats on the plane do not recline, are not padded, and are overall not comfortable. I was overall disappointed with my experience with Frontier. It seemed like a good deal at first, but after paying all of the extra hidden fees and the delays, I would not recommend this airline. Pros: "I was lied to at the service counter.
Flight was scheduled for pm and I was at the counter and told by the only agent there that "they closed the door to the aircraft". That occurred at pm with 3 people in front of me in line traveling together, and what's disturbing is that they were allowed to board.
The next flight was 12 hours later at 6 am and I had absolutely no choice but to proceed and yield to the Frontier mandate. Just don't lie to me. Flight departed at Don't lie to your customers. Pros: "The flights seemed to go fast once we were in the air and it was nice the pilot was trying to get us there earlier because we had taken off late.
Cons: "I upgraded to 1st class for both flights but the plane seating was very dismal and hadn't been upgraded in either of these planes for a long time. After we boarded the plane we were told that no drink, snacks or food would be offered. The attendant shut off the lights as soon as we got in the air and kept it dark in the cabin until 10 minutes before we landed.
She never came around to check on us once or ask if we needed anything. I was so thirsty when we landed. I have decided that I will either go back to United Airlines or check out the 1st class options at American Airlines better next time.
This might not have been their fault, I'm not sure what it was, but the flight was late landing and we took off an hour late as well which really put me behind schedule. Cons: "Awesome". Cons: "Delayed for an hour and a half because of a flat tire".
Pros: "The seat next to me was empty". Cons: "I downloaded the app and followed the directions to watch a movie but when I got on board I host the connection and not get back in. It would not allow me to download anything". Pros: "Entertainment". Cons: "Social distancing". Cons: "My one hour layover turned into a 4 hour past 2AM arrival time. Cons: "No social distancing due to all of the seats being booked. My significant other was moved from her seat to another one across from me which was unfortunate.
Pros: "Crew was great". Cons: "Too cramped". Pros: "yes, no on sat on my row coming or going". Cons: "Sat on the runway for over an hour. Lack of communication and lies.. Pros: "Nothing". Cons: "Served some type of anything". Pros: "Very timely and efficient". Cons: "Seats are really small". Cons: "Great". Cons: "No food". Cons: "Seat very narrow for an upgrade". Cons: "The plane was cold. The entertainment was mediocure.
The staff was telling the people to get in their seats quickly as they had missed their scheduled time for take off. Yet, they 1st said we would board a little late because og clearing out the previous flight. And, no one could get carry-ons above their own seats and had to go back to then come forward.
The attendants should monitor better what is brought onboard. I thought they were rude. And it took almost an hr to get our luggage at the carosel. Pros: "Good crew". Cons: "My tv monitor did not work. Pros: "Kind staff. Nice, newer aircraft". Also, sat beside a man who was far too large to be in a single seat with hygiene issues he clearly was unaware of. Made the 3 hr flight very uncomfortable. Pros: "I was on time".
Cons: "Compensation for your mistakes". Pros: "I could be rebooked on my initial flight and I arrived early in San Diego. Cons: "I was rebooked on my initial flight but I had lost my seat and I landed at the end of the plane. It took ages to get out. I understand the situation, however. Flight on American Airlines to Narita was cramped.
Hopefully, I'll never have to fly American Airlines again. Pros: "Crew were ok Captain was informant". Cons: "Delay Heat on plane at 98 degrees upon boarding". Pros: "Flight kept being pushed back multiple times. Then after boarding and waiting to take off, the pilot tells us a light came on the "dash" and he has to have maintenance come to check it.
That takes another 30 plus minutes. Not a good start to the morning. Cons: "Never finding out what happened to the our original plane that was supposed to have left in the morning. Pros: "Not much". Cons: "Passengers brought hot food on board at Dallas. McDonalds and KFC odours were overwhelming for first 30 minutes. Pros: "Direct flight from desired origin to destination Boarding by zones". Cons: "Uncomfortable, small, seat space with inadequate legroom.
Lack of personal entertainment options. Paid extra for earlier boarding group which only benefited me by about 5 people. Lack of complimentary food options.
Pay for everything ". Pros: "Was impressed with the legroom, and complimentary in-flight entertainment. I am a big dude 6'4" - lbs , and I found it enjoyable to have room for my knees I feel like there are a number of airlines where my knees are in the seat in front of me.
The crew were very pleasant; they worked to move the people in my row so I wouldn't have to be squished between another guy also a big dude. Cons: "I wish the snacks were better. I would love some complimentary fruit options. Pros: "Love the entertainment system, watched a movie and was able to charge my phone too". Cons: "Gate the boarding process but that's about it". Pros: "Everything was great! Cons: "I've flown a lot, and I really couldn't believe how rude the flight attendants were on this flight.
They seemed very inconvenienced by their job. I gave a snack pack back to a FA bc of my allergies and she snatched it out of my hand while walking by me without even looking at me It was unbelievable how rude they were. Pros: "Cabin baggage allowance. Cons: "No food, only purchasable snacks payable only with a card not cash.
That incurs charges for those that are not US card holders! And extortionate prices. Great if the wifi works - it didn't.
Neither on the outward or return journeys. So I quickly say we do not need 3 people to tell us 1 thing and especially yelling at us like we were kids or criminals because it felt like we must have broke the law the way they treated us! That experience was horrible and ruined my liking for AA".
Pros: "Tons of entertainment options, friendly crew, flight was on time". Cons: "My seat was not clean". Pros: "plane had lots of leg room- movies were free". Cons: "bought ticket online for an Alaska Airlines flight 3 weeks prior to flight online, picked seat, too. I was the last person to board the flight- no seat choice!!
Absolute bullshit when I pay for ticket and pick seat 3 weeks prior- on June 6. Didn't even know if I was going to get on flight until last minute. Cons: "We missed our connection because of American Airlines incompetence. That being said the flight itself was ok. Pros: "I was in a seat in coach that was appalling. I am only 5' 8" but could not cross my legs. I will avoid flying in a BA in future. Even Business is awful on those jets. I flew in Business once, and thought the head to tail layout was the worst I have experienced.
I pulled down the joint divider and thought the person in the next bed was dead, he was lying there with his arms crossed over his chest!
It's time to update the 's or retire them. Cons: "The pathetic little 4. Pros: "The professionalism of the pilots in handling the extremely rough weather during the flight". Cons: "The meal of a turkey sandwich on dry bread was forgettable. They are co - shared with Qantas and could learn a lot about providing a decent meal on a long expensive flight".
Cons: "Missed Connection. Pros: "Smooth boarding". Cons: "No entertainment". Almost 2hrs". Cons: "It did not happen! Had to taxi to Austin! Cons: "I'm still waiting for my 10 pm flight and it's almost 2am. Pros: "My husband and I were traveling together to Dallas, and we were unable to sit together-The ticketing agent was very rude when we asked if she could find us seats that were together.
She said, "We could ask someone on the flight to switch with us". We have had this same situation on other airlines, and they were very accommodating to our needs. Pros: "The staff were professional about the situation. Flight attendants were nice, courteous and the complimentary drinks were good. It was a good flight despite all the changes Cons: "flight was delayed. So overall, it was switching back and forth then changed the time from to now a departure.
Pros: "Fast shuttle to our hotel". Pros: "Nothing at all. Cons: "Flight was canceled Standing in line 5 hours later still waiting for vouchers. My bags already went to san diego. Customer service has been confrontational. Terrible all the way around. Pros: "Seats were fine as they were basic accommodations. Having a 3 and 5 year old in tow is already a bit tough but there were no gate agents there to update us, and no one to offer exactly how long the flight would be delayed.
All they could offer was they had to do some specialty cleaning since the plane arrived from Mexico. We were delayed 90 mins for a 45 mins flight. Then the already beleaguered passengers were restless and started arguing at the back of the plane about deplaning etiquette which I guess should go out the window when flying a budget airline? All in all a pretty poor experience". Cons: "Not charging so much for water. Pros: "Good flight attendants and pilot. Ground crew was not good.
Flight took almost as long as driving my car. Cons: "Avoiding stupid delays like the wrong plane at the gate. Cons: "Free water". Pros: "The price was excellent. The crew was fairly friendly. And it was on time". Cons: "More comfortable seats, reclining seats, visual entertainment no matter how short the flight is a nice addition.
Pros: "Super friendly crew". Pros: "Crew was horrible and frontier sucked as always". Pros: "crew was nice but minimal". Cons: "frontier charges for a carry on, small pack pack included.
No entertainment or wifi offered. Pros: "Fast boarding". Cons: "Not such a long delay, but I understand due to the conditions". Pros: "Cheap flight".
During this flight there was also a lot of confusion and poor communication for boarding for myself and other passengers. Pros: "Friendly staff". Pros: "Very comfy. Got in early. Cons: "Need The Rona to be done already!
No in-flight service". Pros: "Nice. Cons: "Small seats. Pros: "The crew called out beautiful sights as we passed over them. The flight attendants were sweet". Cons: "Would have been nice to have some entertainment". Pros: "Flight was on time and the aircraft was clean.
I felt like I was on public transportation with absolutely no legroom. They have designed the new plastic seats to be as thin as possible with a tiny 6" flap -not even a tray that can hold a drink. Pros: "Nothing. Every single person I spoke with was insulting to me, repeated information they already gave me and showed no sympathy whatsoever.
They cost me money, they cost me a day of work and no one even seemed to care but every single agent did find something different about me to blame. What an embarrassment. Cons: "I couldn't check in online because of a website error. When I did they said I had to use the website. I arrived in plenty of time to board there was a 4 minute security line but they would not check me in and told me to call a number and they made no offer to help me and told me I should have chexked in online.
I called the number and they gave me. I was on hold till I missed the flight. The agent told me the people at the counter could help me. I aksed for a supervisor. After arguing for an hour i finally got the supervisor to refund my money but I still had to buy another ticket on another airline to get there. I will never fly frontier again ever.
Pros: "Overall I liked the price. Never had any problems with Feontier before so that is why I booked it. Cons: "Leaving Denver it was confusing when boarding because the boarding agent was talking on the loud speaker and was saying that it was going to be a fast turnaround and some other stuff but more like rambling something about we were going to be late to Dallas.
We wound up being right on time when we landed in Dallas. Wasn't really sure the purpose of the confusion. Pros: "Baggage made it with flt. On-line check-in was easy. Cons: "High baggage fees for both checked and carry-on. Virtual requirement to pay upgrade fee for seating - only a handful of seats in entire plane were available without upgrade fee. Even highest level upgrade seats were cramped - had more leg room on economy seats on Alaska flt on in-bound flt.
Plane was 4 hours late in departing. While pilots seemed friendly, of two stewards, one was downright unpleasant and unhelpful, the other seemed pleasant but was more interested in reading his fashion magazine than providing service to passengers. Will not be flying Frontier again. Cons: "Spend the extra money to get treated like a human. The savings aren't even that great after they nickel and dime you for literally everything. You save pennies to have the worst flying experience of your life.
Pros: "Good piloting, nice landings despite turbulence, low clouds and wind. Cons: "I travel a lot and understand that being a flight attendant isn't always a fun job, so I do my best to minimize my burden on them, but their attitudes made me feel like they despise their passengers and think we're all stupid.
A couple crew members were nice, but the rude ones I interacted with ruined the experience. Also, not the employees fault, but they pitch you their crappy credit card for 10 mins then stuff brochures for it in your face.
I'm already stuck on a plane in a cramped space next to someone who smells bad, I don't need advertisements that I literally cannot escape added on top of that. Their app is okay, but their website is awful. They nickel and dime left and right. Finally their seats are too short!
I'm 6'2" and if I sit up straight and lean back, my head is over the top of the seat. Pros: "the direct flight. Pros: "The crew had a smile and were friendly. Cons: "Look, it's a budget carrier. I get that. But I add a bag to my flight and my ticket is now what it would have cost to fly Southwest. My knees touched the seat in front of me the whole flight.
And the seats don't recline. To make everything just perfect, they lost my luggage on the flight home, and the lady who worked with Frontier who took all 15?
I've never had a lost bag while flying with others, so that's what I will do from now on. Pros: "Friendly crew". Cons: "I have to pay for water. What if you're I a rush and can't find a water fountain between flights? No reclining seats, wasn't aware. Pros: "I will only fly Frontier if the cost is way lower than other flights. The seating is so uncomfortable and they charge for literally everything.
I'm surprised there is not "breathing air" fee. Although the round-trip nonstop flight to SD from Orlando was only per person. I paid 89 each way for bags and seating. Still at round-trip nonstop, it's a great deal. The flight left on time and we had no issues in the air.
I wish I could get more comfort and complimentary drinks and snacks along with TV options during the flight for this price, but you can't have your cake and eat it too. Overall the savings is undeniable.
Less than four months out before they released and the prices were doubled. My son travels alone a lot. He is When he flies alone we always use Southwest no matter the cost bc they do not charge extra for any minor over 12 traveling alone and they take great care of the kids in air. No to mention the flights are nonstop, they offer free drinks and snacks, and of course, baggage is free.
Cons: "The seats are extremely uncomfortable, I still ache from this flight. I had a 10 month old on my lap for five hours. I was unable to recline. They force you to check in online or they will charge you more money at the gate. They will charge you for everything under the sun. So glad they don't charge for in lap infants yet or a personal bag.
Maybe it is just a matter of time. One airline I flew.. Maybe Frontier or Alaska? Watch movies or shows during the flight. Frontier could take a hint and start this practice. Cons: "I paid for the upgrades first row seat. There was no padding, I could feel the metal seat on my back and bottom. Very uncomfortable!
Seats do not recline. No entertainment. I didn't buy any food, but they do give free water. I used to like Frontier, but would not use them again: Maybe for a one hour flight, but it's not so cheap and uncomfortable even in the nice seats!
Cons: "My husband is a active duty military personnel, his orders had changed last minute, we sent military orders and leave sheet, to Frontier Airline HQ. It all started with the papers sent wasn't enough information, the military orders were sent, and again, these were denied because it wasnt a pdf document. I feel like we were fooled by this company, so we couldn't change the flight and waste our money and time on them.
Pros: "Zero". Cons: "The seats didn't recline, there was no wifi and when I asked for a sip of water, to take a pill, I was informed I would have to buy water if I wanted anymore than a sip. About half way through my trip 9 pm- am a flight attendant snapped on my over head light and accused me of using my ecig and demanded I give it to him.
As I handed it to him I explained I was not using it and deployed the button to show him it wasn't even on. He then "confiscated" it. About two minutes later he returned it to me and told me not to use it again or I could be jailed. After I got off my flight I found a Frontier Airline supervisor and told her what happened.
Kim took the tag off my bag for flight info and told me a report would be filed and I would here from the airline in hours. Three days passed and I finally called them just to find out that there was never a report submitted for me. Poor customer service! Cons: "The 4pm flight was delayed about an hour, so I went and grabbed a beer to wait it out. I got back to the gate right as they were announcing final boarding. Even though I was one of the last passengers to board, I wasn't worried because I had reserved my seat way ahead of time always go for the window , and had made it before the doors closed.
As soon as I got on, the flight attendants rudely told me the plane was full as if I wasn't supposed to be getting on. I showed them my ticket, and they changed their tone a little, then went to check my seat. Apparently it was somehow double booked, and there was no other seat available or so they told me. They then told me "we can maybe get you on the pm flight, go to customer service" original flight was 4pm. Waited in the customer service line for about an hour, finally got to the front and was able to get a seat on the pm flight.
Customer service rep snidely told me "don't be late this time" as if my waiting until final boarding justified the fact that they had given my seat away. That flight was then delayed until 11pm. I didn't land back home until around 2am, and had work the next day at 8am. I was never compensated whatsoever for the whole ordeal, nor was I even treated politely - the entire time, they tried to make me feel as if I was in the wrong.
I used to love Frontier, I'm from Denver and have used them almost every time I've gone back to visit there. The new management brought along with it bush league baggage policies, nickel and diming around every corner, and some of the worst customer service I could imagine. Such a shame. Pros: "the only thing I liked was the flight attendants, other than that my flight experience was awful.
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Distance 1, This is the average non-stop flight time based upon historical flights for this route.
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